FAQ & Tips

Origin Micro, Inc. (OMI) and it's affiliates provide an independent procurement source for products offered on our e-commerce platforms. We are not an authorized agent of the manufacturer but do purchase from authorized agents worldwide. Many manufacturers choose not to support products procured outside their mandated channels. Please check with the relevant manufacturer regarding its limitations. Such products may not come with the standard manufacturer's warranty and they may not be covered by the manufacturer's standard technical support program. At minimum, OMI supports all "New" products with a standard depot warranty for a period of time that is equal to or greater than the standard manufacturer's warranty period. Products can be returned for warranty service directly to our facilities. Please contact your representative if you have a warranty issue or further questions regarding warranty service Most products sold carry the original manufacturer's warranty. Some restrictions may apply. Please check the manufacturer's website for specific warranty information regarding open market sourced products. Origin Micro offers a 60 day DOA replacement warranty on all products sold as well as a depot warranty for the period equivalent to the manufacturer's warranty. Ask your Origin Micro representative for more details. QuikTAC 8x5 NBD extended warranty support is available on all networking devices. QuikTAC extended warranties are third party warranty services provided by independent service providers that are not affiliated with the original equipment manufacturer. QuikTAC support provides TAC support and replacement services for a fraction of the cost of other extended warranty services. Trademarks, copyrights, IOS and IP protected software are solely owned and the property of the original equipment manufacturer. Upgrades and updates may not be available through third party extended service warranty providers like QuikTAC support. Please be sure to contact the original equipment manufacturer with questions regarding restrictions associated with proprietary software and product rights before purchasing extended warranty services. To purchase QuikTAC Extended Warranty support please contact you sales representative for a quote today. QuikTAC provides 24hr level four engineer 8x5 TAC support and NBD replacement to keep networks up and running 24x7! Peace of mind at a fraction of the cost of other support services. QuikTAC is up to 80% less expensive than other manufacturer direct extended warranties. It is effective and saves you money. Please contact us today to initiate your service contracts. Start saving today!

Warranty:

Most products sold carry the original manufacturer's warranty. Some restrictions may apply. Please check the manufacturer's website for specific warranty information regarding open market sourced products. Origin Micro offers a 60 day DOA replacement warranty on all products sold as well as a depot warranty for the period equivalent to the manufacturer's warranty. Ask your Origin Micro representative for more details.

RMA:

RMA's must be arranged with your service representative. Once the RMA form Download Form has been completed and accepted by Origin Micro, the product must be returned within 15 days of RMA date. RMA's are handled quickly, keeping your interests in mind. Review our Return Policy Download Policy for complete details and requirements. Please be sure to discuss special orders with your Origin Micro representative prior to placing your order.

Terms:

Credit Card, PayPal, Net Terms and Wire Transfers are accepted forms of payment. Talk to your Origin Micro,Inc. service representative for more details.

Worldwide shipping:

Origin Micro, Inc. will be happy to arrange shipping to anywhere in the world for you. Please discuss your needs with your Origin Micro, Inc. Service Representative.

International multilingual Communication

Origin Micro, Inc. speaks the major world languages. Please feel free to contact us in you native tongue. We will work with you to make your purchase as easy as possible.